Return & Refund Policy

We aim to provide a smooth and reliable shopping experience across all vendors on our platform.

• Returns are accepted only for damaged, defective, or incorrect items.
• Return requests must be submitted within 3 days of receiving the order.
• Items must be unused, in original condition, and with original packaging (if applicable).
• Some products such as perishable goods, hygiene items, or special offers may not be eligible for return.
• Refunds are processed after the vendor reviews and approves the returned item.
• Approved refunds are issued within 3–7 business days, depending on the payment method.
• Delivery fees (if applicable) may be non-refundable unless the issue is caused by the vendor.

Each vendor may have additional return conditions based on their product type.